Meter Audit: Stop Fighting Our Staff When They Come Into Your Homes – ECG Boss Tells Customers
The Electricity Company of Ghana has implored its customers to be patient with their staff members sent to check their meters.
The company, according to its Managing Director, Samuel Dubik Mahama, is currently embarking on a nationwide meter audit to ensure the right meter readings, accurate bills and resolve illegal meter connections related issues among other operations.
Speaking in an interview on Peace FM’s morning show “Kokrokoo”, Mr. Dubik Mahama revealed to host Kwami Sefa Kayi that their staff have been charged with responsibility to go into every home and conduct routine checks.
This duty, he noted, can be executed effectively only when the customers don’t interfere with the operations of the staff.
He urged all electricity users to be accommodating and allow their workers to do their job without confrontations.
“We must be able to interact with you as our customer. We should be able to converse with you. It is electricity that we have sold to you, not human life; this shouldn’t provoke anybody to insult our staff…This doesn’t call for fighting”, he advised.
Admitting that the ECG, on its part, hasn’t been able to rectify all the meter problems, Mr. Dubik Mahama however asked the customers to dial *226# to check and pay their bills stressing the company has now gone digital, hence customers can access ECG services from the comfort of their homes.
He further noted that this short code also “allows you to report a staff who is being rude. It allows you to even verify who the staff is”.
The ECG boss urged the electricity users to be law-abiding citizens, refraining from illegal activities regarding their use of electricity.
Source: Ghmessenger.com
